FAQs
Q: How do I check my order's status?
Upon placing your order, please allow up to 1-3 business days to have your order processed. Our fulfillment warehouse will pick and pack your goods and have it shipped as soon as possible. You will receive a shipment confirmation when your order has shipped and a tracking information within 24-48 hours of shipment, to the email address you provided at checkout. Alternatively, you may click the "My Account Icon" link at the top right-hand corner of our website to track your order's status.
Q: Why am I receiving multiple shipments for the same order?
This will occur due to the stock availability.
Q: Care Advice
- Air dry the leather.
- Wipe wet leather dry quickly with a soft dry cloth.
- Regularly clean the entire bag with a clean cloth or brush.
- Keep it supple with conditioner every few months.
- Spot-test any cleaners in a hidden place before using.
If you have additional questions, please contact us through our contact form and our team will get back to you as soon as possible.